FAQ
Answers to most common questions about products, orders, shipments, and payments.
GENERAL
Print on Demand is a service that creates a product upon receiving the order.
No. We select items from manufacturers that we trust and meet our standards. All printing is done by our trusted print providers.
Our headquarters is in Canada and our operations are in North America.
ORDERS
The estimated production times are listed below and are provided to use by our print providers.
T-shirts - 1.5 days
Hoodie - 1.3 days
Sticker - 1.1 days
Sticker Sheet - 1.3 days
Delays can occur which can increase the estimated production time. We work very hard to fulfill orders on time. Please wait at least 48 hours before reaching out to us should there be a delay. Our Support Team can be contacted at Support Team Email
PAYMENT
We accept various forms of payment from detailed in the image below.
This only applies to items purchased outside the United States.
All items exported from the United States into other countries are subject to additional costs such as customs and processing fees.
Refer to our Shipping Policy which also includes a customs fees calculator for more information.
SHIPPING
We ship all our items using standard shipping. below are the estimated times for the regions we ship to.
United States is 2-5 days
Canada is 10-30 days
We ONLY ship to the United States and Canada.
No. We are not setup to ship outside the United States and Canada. We are continuously growing so periodically check back to see if we have added this option.
Currently, we only offer standard shipping. We are exploring other shipping options but there is no estimated time for when they will be added.
All our shipping rates are calculated in USD currency and are applied at checkout. For more details about our rates please visit our Shipping Policy at our Shipping Policy
NEXTHREADZ does not ship items. All items are shipped from our production partners.
RETURNS AND REFUNDS
Since all clothing items are made to order we do not support returns if you ordered the wrong size, color, style, or simply changed your mind.
We will only accept returns for damaged or defective items that meet our return and refund policy criteria. Please refer to the link Return and Refund Policy full details.
We accept returns and exchanges for all our sticker items minus the shipping cost. You the customer will have to the return shipping cost. The NEW item will be shipped at our expense.
We will also replace or refund any damaged or defective stickers. All shipping costs are covered by us.
Any returns that meet our return and refund policy criteria will be investigated. If the item is found to be damaged and or defective, we will replace with it with a reprint free of charge. Our Support Team can be contacted at Support Team